Return and Refund Policy

Realm – Limited Drop Return & Support Policy

Effective Date: 1 January, 2026

Realm operates on a limited-drop model. Each item is produced in restricted quantities and may sell out permanently once a drop ends.

Because of this model, our return policy is designed to balance fairness, transparency, and quality assurance, while protecting the integrity of each drop.

1. Limited Drops & Final Sale

Products released as part of a limited drop are considered final sale once production begins.

Due to the nature of limited releases:

  • Items may sell out permanently
  • Restocks are not guaranteed
  • Returned items cannot always be resold

We strongly encourage customers to:

  • Review size guides carefully
  • Read product descriptions before purchasing
  • Contact us prior to ordering if unsure

Limited drops do not mean limited support. If something goes wrong on our side, we will make it right.

2. Errors or Defects (Our Responsibility)

If your order arrives with an issue caused by us, we will fully take responsibility.

This includes:

  • Incorrect item or size sent
  • Wrong design or print
  • Manufacturing or print defects

How it works

  • Contact us by email before returning anything
  • Include clear photos and your order number
  • Do not send items back without approval

Resolution options

Depending on stock availability, we may offer:

  • Replacement (if units remain), or
  • Store credit, or
  • Refund

For sold-out items, refunds or store credit will be provided where appropriate.

3. Sizing & Fit Policy

Customer sizing

Due to the limited nature of our drops:

  • Size exchanges are not guaranteed

Please ensure you consult the size guide before placing an order.

Brand sizing errors

If a sizing issue is caused by an error on our side (such as mislabeling or a manufacturing defect), we will cover the resolution.

4. Order Changes & Cancellations

Once an order enters production or fulfillment:

  • It cannot be canceled
  • It cannot be modified
  • It cannot be refunded

This ensures fairness across all participants in a limited drop.

5. EU Consumer Rights

In accordance with EU consumer law, the 14-day cooling-off period does not apply to limited-drop, made-to-order, or clearly personalized items.

This does not affect your rights regarding defective or incorrect products.

6. Unauthorized Returns

Returns sent without prior approval may be refused and returned to the sender at their expense.

Please contact us first so we can assist you properly.

7. Contact

For any issue, contact us before taking action: